Common Website Viewing Problems

Some common reasons for not being able to view some websites are:

• You are using America Online (AOL), MSN, Net-Zero, etc. as a browser.
  Click here for steps that will assist you.
   
  
• You have a Pop-Up Blocker configured.
  Click here for steps that will assist you.
   
  
• You have a Firewall configured.
  Click here for steps that will assist you.
   
• You get a message that "JavaScript is not enabled."
  Click here for steps that will assist you.
   
• You get a message that "Cookies are not enabled."
  Click here for steps that will assist you.

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America Online (AOL), MSN, Net-Zero, etc. Users

If your Internet Service Provider has a built-in browser, the following steps will assist you in viewing a website that you are problems viewing:

• Connect to the internet as usual
• Minimize your provider's browser (click the minus sign in the upper right corner of the screen)
• Start Internet Explorer
• Login

Pop-Up Blockers

When you request some information from a website the page will launch a new browser window to display helpful content.

If a pop-up-blocker is configured it can prevent content from being displayed properly. You may have to disable the pop-up-blocker temporarily while you are viewing a web page.

Firewalls

Personal firewalls such as those found within the Windows XP operating system could prevent content from displaying. If you are having trouble accessing content, you should check the personal firewall settings. Be sure to reset the firewall after you have logged off.

Corporate firewalls such as those found at banks or government agencies could prevent content from displaying. If your company has a firewall preventing you from accessing content, you would need to contact the System Administrator of your workplace to see if granting access to this content is a possibility.

JavaScript

Some web sites require that Javascript be enabled in your browser for authentication to work properly. Enabling JavaScript requires you to adjust your browser's settings as follows:

Enabling JavaScript for Internet Explorer.

1. Click Tools on the Internet Explorer menu bar and select Internet Options...
2. On the Internet Options window, select the Security tab.
3. From the list of Web content zones at the top of the Security options select the internet icon.
4. Then click on the Custom Level... button.
5. In the Security Settings window that pops up, scroll down to the item that reads Active Scripting and select the Enable option.
6. Click on the OK button at the bottom of the Security Settings window.
7. Click on the OK button at the bottom of the Internet Options window.

Enabling JavaScript for Netscape:

1. Click Edit on the Netscape menu bar and select Preferences...
2. Under Category in the left pane, click on the arrow in front of Advanced to display its submenu.
3. Then select Scripts & Plugins on the Advanced submenu to bring up the scripts & plugins settings in the right pane.
4. Under Enable Javascript for, make sure Navigator is checked.
5. Then click OK on the Preferences window to exit.

Cookies

Enabling Cookies on your browser requires that you modify your browser's settings. Enabling Cookies requires you to adjust your browser's settings as follows:

Enabling Cookies for Internet Explorer 6.x

1. Click Tools on the Internet Explorer menu bar and select Internet Options...
2. On the Internet Options window, select the Privacy tab.
   • Set the privacy setting for this zone to Medium.
3. Then click on the Advanced... button.
4. On the Advanced Privacy Settings dialog box that is displayed, make sure under Cookies that Override automatic Cookie handling is unchecked and click on the OK button.
5. Click OK on the Internet Options window to exit.

Enabling Cookies for Netscape 7.x

1. Click Edit on the Netscape menu bar and select Preferences...
2. Under Category in the left pane,, click on the arrow in front of Privacy & Security to display its submenu.
3. Then select Cookies from the Privacy & Security submenu to bring up the Cookies settings in the right pane.
4. Select Enable Cookies based on my Privacy Settings.
5. Then click on the View button and, under the Privacy Settings, make sure the "Medium" radio button is selected.
6. Click OK on the Privacy Settings window.
7. Then click OK on the Preferences window to exit.